#MSCOVID19: frontline

Working on the COVID-19 frontline comes with risks, not only personal risks but risks to your family, fellow NHS staff and for other patients who you have to see in face-to-face encounters on the wards or in urgent clinics. This explains why healthcare workers are so anxious.

It is now clear that COVID-19 is a bit of a lottery; most people survive, a few scrape through and tragically some don’t make it. The following is a personal account of a colleague of mine who made it through. He has kindly given me permission to share his story with you.

COVID 19: a personal experience not to be forgotten

I am a fit 61-year-old white male, with no comorbidities. I have been an NHS consultant for 24 years, with dual accreditation in acute medicine and my core speciality.

As the Coronavirus pandemic evolved, and although I had not practised acute general medicine for 10 years, I felt that my training and experience would be of clear value for frontline care delivery. I am not an NHS zealot, but I do strongly believe in its basic principles and have been grateful for the unusual privilege of having a secure, protected and well-paid career. I felt intrinsically that I had not only a clear duty of care but also had been given a clear opportunity to be of help in this crisis and to ‘payback’ in a small way. 

The preparation period was intense, with rapid closure of our entire speciality services, vetting and triaging all referrals in the system for months ahead, calling many patients to explain the reasons for cancellation of two-week wait procedures, and doing telephone virtual outpatient clinics as far ahead as possible.  In addition, there was a vast amount of new information to learn, with extensive on-line training about COVID 19, the clinical presentation of this weird novel virus, blood patterns, radiological changes, and progressive levels of respiratory support together with training sessions in CPAP. There was no doubt that both the nursing and the speciality medical staff were anxious and even scared, unsure about expectations, being deployed beyond their training and experience, and with the ever-present personal threat. 

When I graduated the AIDS pandemic was evolving: however, it was much easier to deal with medically as the personal risk of infection from patients was so low. In contrast, this felt very much like preparing for battle with a real and tangible threat. 

There were also evolving areas of concern. Communication with centralised NHS bodies, especially PHE, with CCG’s, and with the Trust management illustrated a massive disconnect between the drastic dissolution of our services, the measures and the rapid clinical decisions we were taking every day and the slow, stodgy, rules- bound response from the non-clinical bodies at all levels. The inability of the NHS management to think out of the box, to make quick decisions, to break rigid restrictive rules designed only for delay and procrastination was cruelly exposed. In contrast, our national speciality body, led by practising clinicians, was exemplary in providing rapid clear guidance.

Given our dual training, my team of specialists was deployed to cover the COVID 19 acute take, our speciality ward, and two pure COVID wards. I led six ward rounds -in full PPE- on the COVID wards. It was impossible not to admire the commitment of the junior doctors, the nurses and the allied medical professionals working in bizarre and extreme circumstances, and trying so hard to provide compassion and care to extremely sick, lonely patients. Ours is an old hospital, and the lack of ventilation on the wards together with the hot PPE did give a sensation of working in a murky COVID fog. I attempted to avoid a machine ward round of just looking at the NEWS chart and tried to talk to each patient, to explain, and to teach the junior doctors, starting in the donning area with discussions of COVID, explanation of bloods, interpretation of results and then teaching more during the rounds on COVID and non-COVID aspects. 

Five days after my first ward round I developed classic symptoms of COVID, and so began the frustration of organisational inefficiency compounded by deteriorating health.

The Trust testing system was run by a non-clinical department and was designed with no regard for the anxiety or deteriorating health of the ill staff member, no ability to reliably speak directly to anybody organising the testing, no reassurance that anyone would ever get back to you, no recognition that many staff members did not drive, and the placement of the local testing centre a 40-minute drive from the Trust. Twenty-four hours after contacting the Trust team responsible for this shambolic mess, still completely in the dark as to whether I would ever be tested and with my health worsening, I considered the irony that just three weeks prior I had communicated to our Medical Director the importance of easily accessible, rapid testing for Staff members. He replied that he agreed but was constrained by PHE dictats. As the Easter weekend was approaching, I used my seniority to bypass the Trust testing department and asked my line manager to contact the local testing centre direct. They called me within 30 minutes to say they had received no request from my Trust but reassured me that they were exceptionally quiet and had in fact received (unusually they thought) very few requests for testing from our Trust. The lead for the testing centre contacted my Trust directly, called me back five minutes later to say that the testing request had miraculously appeared, and offered me a drive-through slot. Whilst driving, despite a high fever, to the testing centre I considered ruefully how many ill members of staff would be denied their rightful testing by organisational ineptitude, and how fortunate I was, but how unfair it also was, to be able to pull strings. There was no queue at the Testing centre. The nurse said they were hardly testing anyone.

Over the Easter weekend, my symptoms progressed. The COVID 19 symptoms are so unusual, so totally different from anything I have previously experienced, that there is a desperate need to have a clear result to at least explain what you are going through. And so began the wait. Four days later I was sicker, but still in the dark. My Trust testing department did not know where my test was sent to when it would ever be back, who would phone me with the result, or even whether it would be processed at all over Easter and was merely drying out somewhere in transit.

I was finally called, 92 hours after the test was taken to be told I was positive: my wife, desperately anxious, burst into tears that at least there was an explanation for my illness. 

There was a further irony that within our Trust the Respiratory team had set up an alternative testing system to improve and enhance staff testing, but been thwarted by the Trust’s rigidity and adherence to PHE guidance. Despite being the experts, the Respiratory team were being dictated to and restrained from best practice by both non-respiratory clinicians in management leadership roles, and non-clinical management unable to relinquish their power. Again, only through the privilege of position, was I able to access the Respiratory team’s daily ‘check-up’ phone call: the reassurance in isolation of having someone who cares call you, discuss your symptoms, and give support is immense. The denial of this invaluable service by Trust inflexibility to many of my fellow staff was an unacceptable failure of care. 

(Of note -since my documentation of my experience to our Trust’s Medical Director he led major changes to the entire testing process, the organisation for this process was taken away from the non-clinical department, on-site testing for staff was started and the Respiratory clinic has obtained control).

Since graduation, I have only taken off two days for illness, and so I make the traditional worst type of patient: one who is not used to being ill. The real kicker though with COVID is the ‘double hit’ impact: you feel unusually ill initially, get teased into feeling mildly better for a couple of days, and then get struck by the real illness, the cytokine storm. On day nine I became pyrexial again to 38, dropped my saturations to 88%, and was enveloped by a suffocating and blanketing exhaustion, apathy and myalgia. I felt frighteningly unwell, but worryingly I did not want to go back to the hospital -not through any lack of trust in the care but, it seemed like returning an injured combatant back to where the actual trauma occurred and I was desperate to avoid going back onto the COVID wards. I used instead proning (lying on my stomach) and deep breathing to get my saturations back above 92 %.

I had hoped that with the resolution of the cytokine storm recovery would beckon. However, this was not the case. By day 13 I spiked a temperature again, was short of breath talking on the phone, and noticed my pulse rate went up to 130 whilst making a slow 30-yard flat walk in my back garden. Through the intervention of the Respiratory team, I went into the hospital, and underwent a battery of tests. Although my CRP was (still) raised at 60, by this point there were just mild pneumonic changes on chest X-ray. The negative tests (for heart failure and pulmonary embolic disease) did provide reassurance, especially given my anxiety about post-viral myocarditis. I went back home on antibiotics, and by day 16 finally felt less virus and more human.

But what about the psychological impact of this exceptional virus? An illness which is severe, but requires isolation as a mainstay of care is counter-intuitive to all medical and human impulses. The inability to touch denies a basic comfort and is an especially cruel part of this disease. My wife and daughters provided vital ongoing and critical support. Whilst I slept in a separate room, and used separate facilities, we shared the same living space and could have some limited contact: just the squeeze of a hand provides solace. Their care highlighted the essence of the value of family.

The severity of the illness undermines your confidence and highlights vulnerability to factors completely out of one’s control. I have always loved my career and chosen speciality: I have been left though with a peculiar apathy and ennui about issues I was so passionate about before. I do not relish returning to work next week. I must confess to also being somewhat scared about the return to the Petri dish of the COVID wards. I am anxious about bringing back an infection to my wife and daughters. This illness is not suffered alone by the patient. Your family is as traumatised, and from what they experienced watching you suffer deserve to be given antibody testing as soon as available to minimise the impact of the unknown beast at the front door, brought into what is normally a place of sanctuary, by a partner just doing their job.

There are many lessons to be learned from this pandemic, globally, nationally and within organisations. As with other disasters, personal experience helps inform, educate and hopefully change for the better. I do hope that post-COVID there is an attempt to use individual stories such as mine to help us manage better should there be a repeat.  

13 thoughts on “#MSCOVID19: frontline”

  1. Would it be possible to share this powerful and heartfelt story? I have a blog written for friends and I think people would benefit from reading it.

    1. Yes, no problem at all. He has given me permission to disseminate his account of events.

      1. Thanks, there is a lot of complacency down here in Devon. Lockdown has kept things relatively quiet. So far.

  2. This is nothing new. Cancer patients and their families go through the trauma of waiting for tests all the time and even when there’s a malignancy there seems to be no hurry. If you’re lucky, you will have a maverick doctor that will move heaven and earth to get you seen. A lot of patients will be familiar with the inefficiency of the NHS trusts pre the Conservative government. I’m quite surprised that there are still GP practices that have never done telephone consultations. Video conferencing has been around for a long time, but only now it’s being utilised. I’ve tried official complaints, lobbying MPs, but the same old apology “we sorry this happened” is not enough.

    1. As I read this article, I experienced a range of emotions – curiosity, concern, deep concern, shock, frustration, actually not that surprised, resignation, relief & gratefulness.
      Like the post from anonymous above, sadly this is not just a blip in a new system, but frustrations that patients experience on a regular occurrence.
      I am deeply grateful to the NHS for the care they have given me over the last decade, but I regularly worry about people who are less able to articulate their medical needs & I do get frustrated from time to time with ineffective systems.
      Many thanks to this gentleman for sharing his story & speaking out. I am sure, from personal experience, that people higher up the NHS are ignorant to these problems which could quite easily be improved & whilst I would not wish that anyone becomes ill, sadly maybe it takes experiences like this to change things for the better. Fingers crossed…. & thank you.

      1. Unfortunately Sandra, they are not ignorant of the problems. My MP visited the CEO of a trust after my complaint. My concerns have not always been about my own care, but the vulnerable that are unable to have a voice and the replies are coming from the Chief Executive’s office. I’ve also had consultants ask me to make an official complaint. No one is listening.

  3. First of all I would like to thank your colleague for allowing you to put into print his traumatic heartfelt experience of Covid-19, so that we mere mortals may know what life on the frontline is like and a true emotional account of what it’s like being struck down by this potentially deadly virus.
    Secondly I would like to thank all the NHS Staff for their amazing courage and bravery for dealing with the onslaught of this pandemic in such a caring and professional way even though they find themselves being put at incredible risk every day whilst looking after others.
    I also would like to say that I am somewhat alarmed that your colleague and other NHS Staff did not received the protection and testing you so rightly deserve as frontline workers dealing with a virus that has the ability to bring you to your demise whilst carrying out your job. You’re not soldiers that signed up to fight a deadly war but Doctors and Nurses who signed up to care and as such you should receive the greatest honour of all – PROTECTION.
    Finally, I would like to send best wishes to your colleague and his family.

  4. A fascinating read, especially the feelings of uncertainty and self-doubt before returning to work. This was a ‘side effect’ that I hadn’t thought about before. I am a non-medical person, but I come from a background of close family and friends working as medics in the NHS, yet I was still shocked to read about the different responses and approaches, (medical vs non-medical), the writer experienced to testing and treatment. The approaches, and response times, from non-medics, seem to defy common sense. I’d like to think this is one isolated Trust’s response, yet I suspect it applies to most, if not all Trusts. I hope the writer continues to full recovery – mentally as well as physically.

  5. ProfG, many thanks for sharing this story and I am quite sure the feelings expressed by the author are not unique. I just hope that management with little or no clinical experience can be persuaded to listen to people with the relevant experience and then act professionally.
    Maybe this will be the catalyst to improve lines of communication within the NHS

  6. Please thank your colleague for sharing his story.

    Unrelated to the NHS or to Covid-19-
    nobody, none of us, however caring or empathetic we may be – until we actually experience something ourself, we can never know what it feels like to BE in that situation

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